Job Description

JD

Change Manager

1. All responsibilities of the Change Manager/Analyst/Coordinator role (Because for small size operations, the Change and Release Manager role may be executed by just one person, who shall act in capacity of both: The Change Manager as well as the coordinator)
2. Insure that Impact Assessment of the changes is carried out keeping all possible impact scenarios in mind. Example: Technical, Non-Technical, Down time requirements, People and Skills, Cost, People, legal requirements to name a few
3. Insure that Projects that modify infrastructure components follow formal Change Management procedures
4. Insure that the most updated procedures are available and socialized with the Technology Tracks and approvers
5. Identify right composition of the CAB meetings to discuss and evaluate/approve the variety of changes
6. Identify any Process Compliance issues and escalate them using appropriate organization hierarchy in the OMCs
7. Convene and chair the CAB (and on need basis, the Emergency Committee) meetings at correct frequency in order to facilitate a reasonable time scale for approval/rejection of the proposed changes
8. Approve Standard Changes
9. Identify the RFCs that may in future become Standard Changes and initiate actions to create such Standard Change Models/Service Requests
10. Identify any Known Errors from the 'Go/No-go' decisions on Changes and pass that information to the Problem Manager and KEDB Administrator

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