Job Description

Description

SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays.  May report onsite to different customer locations within Washington, DC as needed.

Description of Duties

• Interface with customers at an on-site location taking scheduled appointments and walk-ins.
• Assist customers with mobile device provisioning, activation, and enrollment.
• Assist customers with updating the operating system on Apple and Android devices.
• RSA soft and hard tokens (assigning, replacing, inventory management, etc).
• Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.

Qualifications

Required Education & Experience

• AA Degree in related discipline and one year of related experience; Or, High School and two (2) years of related IT or customer service experience.
• Basic knowledge of ServiceNow or other ticketing systems.
• Basic knowledge of Microsoft Windows 10 workstations.
• Ability to work in a fast-paced environment.
• Ability to follow standard operating procedures and comply with data entry standards.
• Strong oral and written communication skills with experience working directly with end-users, including VIPs.

Required Clearance

• US Citizenship.
• Active Secret clearance.

Desired Experience & Certifications

• Basic knowledge of mobile device platforms (iOS and Android).
• Basic knowledge of Active Directory.
• Basic knowledge of Microsoft Azure.
• Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.
• CompTIA A+, Network+, Security+.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Job Tags

Weekend work, Day shift,

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