Job Title: Telephonic LPN (Call Center)
Job Overview:
We are seeking a compassionate and detail-oriented Telephonic LPN to join our client’s remote patient monitoring team. This 100% remote, long-term contract position involves engaging with patients by phone to support chronic care management through regular biometric monitoring, adherence outreach, and care coordination. This role plays a key part in ensuring patients stay connected, supported, and on track with their care plans.
Compensation:
Work Schedule:
Key Responsibilities of the Telephonic LPN:
Conduct daily outreach calls (35–40 per day) to assigned patients using provided scripts and clinical guidelines
Ensure monthly live two-way communication with each patient for trend analysis and engagement
Review and document biometric data, identifying abnormalities and initiating follow-ups as needed
Perform adherence calls for patients with irregular usage patterns or device connection issues
Support the RPM billing process by accurately documenting time spent on remote care services (CPT 99457, 99458, 99454)
Triage beyond-threshold readings and escalate concerns to RNs or physicians as appropriate
Coordinate with clinical and operations teams to onboard new patients and ensure successful device setup
Maintain HIPAA-compliant, real-time documentation of all patient interactions
Monitor patient charts for updates and maintain accurate reference notes
Qualifications and Skills for the Telephonic LPN:
Active and unrestricted LPN license
Compact Nursing License (NLC) required
Must be licensed in California but reside outside of California, Hawaii, and Alaska
Experience in remote patient monitoring or telephonic patient care preferred
Excellent communication and empathy skills; able to build rapport quickly over the phone
Comfortable working in a high-volume, call-based environment
Tech-savvy and able to document efficiently in digital systems
Strong organizational skills and ability to prioritize clinical follow-ups
Why Join Us?
This is an excellent opportunity for an LPN seeking a meaningful remote role outside of traditional bedside care. You’ll help patients stay on track with their health goals while enjoying work-life balance and a structured weekday schedule. Ideal for nurses looking for a long-term, impactful role in a supportive virtual environment.
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